Privacy Policy for Mapex Dispatch

1. Introduction

Welcome to Mapex Dispatch ("we," "us," or "our"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us via SMS or other communication channels.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and other contact details.
• Communication Data: SMS messages, emails, and other correspondence.
• Usage Data: Information on how you interact with our website and services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services.
• To communicate with you, including via SMS, for service updates, account notifications, and promotional purposes.
• To comply with legal obligations.

4. SMS Communication and Consent

By providing your phone number and opting in to receive SMS messages from Mapex Dispatch, you consent to receive text messages related to our services, promotions, updates, and notifications.

4.1 Methods of Consent Collection

• Website Opt-In: Users may opt-in through web forms, checkboxes, or pop-ups during registration or inquiries.
• Verbal Consent: If consent is obtained verbally (e.g., via phone calls), a confirmation message will be sent to verify and document consent.
• Written Consent: Users may provide explicit consent in writing, including physical documents or signed agreements.
• Third-Party Platforms: If consent is obtained through third-party platforms or affiliates, these platforms must clearly state that Mapex Dispatch will contact the user via SMS, including message frequency, data rates, and opt-out options.

4.2 Details Provided During Consent Collection

When you opt-in to receive SMS messages, you will be informed of:

• The specific purpose of SMS communications.
• Messaging frequency expectations.
• Standard messaging and data rate disclaimers.
• Instructions for opting out (e.g., replying "STOP").
• Instructions for assistance (e.g., texting "HELP").

4.3 Opting Out and Support

• To stop receiving SMS messages, text STOP at any time.
• For support or more information, text HELP or contact us through our website.
• Message frequency may vary, and standard message and data rates may apply.

4.4 Data Retention for SMS Consent

All SMS opt-in consent records, including timestamps, IP addresses, consent methods, and communication logs, are securely stored for audit and compliance purposes.

5. Terms & Conditions

For more details on SMS communication, including types of messages you may receive (e.g., appointment reminders, order alerts, account notifications), please review our Terms & Conditions.

• Messaging frequency may vary.
• Message and data rates may apply.
• To opt out at any time, text STOP.
• For assistance, text HELP or visit our website.

Visit Privacy Policy and Terms of Service .

6. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share information with trusted third-party service providers to assist in providing our services, in compliance with this Privacy Policy.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse.

8. Your Rights

• Access, update, or delete your personal information.
• Opt out of marketing communications, including SMS.
• Request details about the information we hold about you.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or our SMS practices, please contact us:

Mapex Dispatch
Email: a.watson@mapexlogistics.com
Website: www.mapexlogistics.com

By using our services and opting in for SMS communications, you agree to this Privacy Policy.